Terms of Service

NovaDocket is operated by Five Star Finishing Solutions Pty Ltd in Victoria, Australia. By creating an account, purchasing a subscription or using NovaDocket, the account holder agrees to these Terms and confirms that they have authority to bind the relevant business.

NovaDocket provides business tools that may include invoices, estimates, customer records, expenses, recurring workflows, payment records, document sharing, notifications, accountant access, reporting, BAS-preparation assistance and optional third-party connections. Feature availability may depend on plan status, provider availability, configuration and location.

NovaDocket is administrative software. It is not legal, tax, accounting or financial advice, and it does not replace a registered tax agent, accountant or other qualified adviser. Any BAS or accountant pack is a preparation and handover tool unless a separate authorised provider performs lodgement.

• Account information must be accurate and kept current.
• Login credentials and verification codes must be kept secure and must not be shared improperly.
• The account holder is responsible for authorised users, business members and activity performed through the account.
• Suspected unauthorised access must be reported promptly.

Subscribers retain ownership of the business content they enter or upload. They grant NovaDocket a limited licence to host, process, reproduce and transmit that content only as reasonably required to provide, secure and support the service.

Subscribers must have a lawful basis and appropriate authority to collect, use and share personal information entered into NovaDocket, including customer, supplier, worker and accountant information. Subscribers are responsible for the accuracy and legality of their documents, prices, GST treatment, payment instructions, communications and record-keeping.

NovaDocket must not be used to:

• break the law, infringe rights, mislead recipients or facilitate fraud;
• send spam, harassment, malicious code or unauthorised marketing;
• access another person’s account, business or data without authority;
• probe, disrupt, overload, reverse engineer or bypass security or usage controls; or
• upload content that is unlawful, harmful or not authorised for processing.

The NovaDocket plan is advertised as a total monthly price in Australian dollars, including GST where applicable. Current prices, trial terms, inclusions and billing frequency are shown before purchase. Subscriptions renew automatically until cancelled. Optional third-party provider fees—such as payment, email, accounting or social-platform fees—are separate unless expressly included. Stripe provides the hosted checkout and subscription billing records; customers can access billing documents through Stripe’s checkout and billing controls.

A subscriber may cancel through the available billing controls. Cancellation stops future renewal but does not ordinarily refund a completed billing period, except where required by law or expressly agreed. Access may continue until the end of the paid period.

An account that joins under the Founding Tradies offer receives the total monthly price shown at registration—currently A$9.99 including GST where applicable—as its locked NovaDocket base-subscription price. The lock is attached to the original account while its subscription retains Founding Tradies status, is not transferable and does not include optional third-party provider fees.

A referral code must be claimed before the referred account makes its first subscription payment. After that account completes its first successful paid NovaDocket subscription invoice, the referrer and referred subscriber each earn one A$9.99 account credit. A credit is applied automatically to an eligible future NovaDocket subscription bill; it is not cash, refundable or transferable. One reward is available per genuine new paying account. Self-referrals, duplicate accounts, manipulation and fraudulent or unlawful use are not eligible. We may withhold or reverse a reward reasonably linked to abuse, a duplicate account, a failed or reversed qualifying payment, or a breach of these Terms. Prospective programme terms may change, but valid credits already earned will be honoured except where withholding or reversal is permitted above or required by law.

Optional connections are governed by the relevant provider’s terms, privacy practices, permissions and availability. NovaDocket is not responsible for a provider’s outage, refusal, policy change, review decision, payment dispute or content-removal decision. The subscriber authorises NovaDocket to send and receive the information necessary to operate each connection they enable.

We aim to provide a reliable service but do not promise uninterrupted or error-free availability. We may maintain, secure, improve, replace or discontinue features. Where reasonably practical, we will provide notice of a material change that adversely affects active subscribers.

Subscribers should keep copies of records they are legally required to retain. Export and accountant handover tools assist with this responsibility but do not transfer the subscriber’s record-keeping duties.

NovaDocket, its software, design, branding and original content remain owned by us or our licensors. These Terms grant a limited, non-exclusive, non-transferable right to use the service for the subscriber’s internal business purposes while access remains authorised.

We may restrict or suspend access where reasonably necessary for security, non-payment, unlawful use, serious misuse or protection of other users. We may terminate access for a material breach that is not remedied where remedy is possible. Account closure and data requests are handled consistently with the Privacy Policy, legal retention obligations and the Data Deletion Instructions.

Nothing in these Terms excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

To the extent permitted by law, NovaDocket is not liable for indirect or consequential loss, lost profits, lost opportunity, or loss caused by inaccurate subscriber content, unauthorised instructions, third-party services or failure to keep legally required records. Any limitation applies only to the extent permitted by law and having regard to the circumstances.

These Terms are governed by the laws of Victoria, Australia. We may update them to reflect service, provider or legal changes. The updated date above identifies the current version. Continued use after an effective update constitutes acceptance where permitted by law.