Data Deletion Instructions

Sign in to NovaDocket, open the relevant settings or Nova Growth Connections screen, and disconnect Meta/Facebook/Instagram or any mailbox connection that is no longer required. Disconnecting removes or revokes the stored provider credentials used by NovaDocket.

1. Open Facebook and go to Settings & privacy, then Settings.
2. Open Apps and websites or Business integrations.
3. Select NovaDocket, then choose Remove.
4. Follow Facebook’s confirmation prompts to revoke the permissions granted to NovaDocket.

Removing the integration stops future access through that Meta connection. It does not automatically delete Facebook or Instagram posts that an authorised owner chose to publish. Those posts can be removed directly in Facebook, Instagram or Meta Business Suite.

Signed-in users can open Settings, then Account & data deletion, and submit a verified whole-account request directly inside NovaDocket.

If sign-in is unavailable, email admin@fivestarfinishingsolutions.com from the email address registered to the account. Use the subject NovaDocket data deletion request and include:

• the registered account email address;
• the business name connected to the request;
• whether the request covers the whole NovaDocket account, one business, or only Meta connection data; and
• any public Facebook or Instagram post links for which assistance is requested.

Do not send identity documents unless we ask for a specific verification step. We will verify that the requester is the account holder or has authority for the relevant business before deleting data.

For a verified request, we will take reasonable steps to:

• delete or de-identify the personal information covered by the valid request;
• remove stored Meta account, Page and token information held by NovaDocket;
• revoke or delete connected credentials where supported by the provider;
• remove active access to the relevant business or account; and
• send confirmation when the request has been completed.

We aim to complete verified requests within 30 days. We will explain if more time is reasonably required. Some invoices, payment, tax, accounting, fraud-prevention, security or dispute records may need to be retained where Australian law or a legitimate legal obligation requires it. Retained records will remain restricted and will not be used for unrelated purposes.

Contact email: admin@fivestarfinishingsolutions.com